It was the murder of Deanna Cook, more than anything else, that forced the city of Dallas to take a hard look at its 911 call center. There was simply no way to explain away the lackadaisical response to the horrifying, 11-minute 911 call in which Cook pleads for her life as she's attacked by her ex-husband.
That's not to say that City Hall and the Dallas Police Department didn't try to explain it away. They placed the blame squarely on the shoulders of 911 operator Tonyita Hopkins, who resigned after an internal investigation found she hadn't adequately communicated the severity of Cook's plight. Meanwhile, DPD quietly beefed up staffing and reassigned call center's top brass.More »