Kristina Leisey's former fiance sits in jail in Hopkins County on a drug-possession charge, his link to the world outside a telephone and frequent calls to her. "He's trying to call every day, sometimes two or three times a day," Leisey says. "He doesn't understand how much it adds up after awhile."
The jail telephones are operated by Securus, a Dallas-based corporation that is a major player on the tech side of the for-profit prison industry. The company is popular with county and state governments for its ability to raise money through jail phone calls. It's not popular with the people who actually take the calls, the families and friends of inmates, who find their bank accounts taking hits from a system that is expensive and confusing to use.
To receive the calls, Leisey must deposit money into a prepaid account through Securus. Calls last 15 minutes each, at the flat rate of $4.95. Yet the calls often get dropped before the 15 minutes are up, Leisey says, and $4.95 is deducted from her account regardless. She has tried to call Securus to tell them about the problem, but the telecommunications giant never seems to answer its own phones. "I can never get through to them, ever," she says. The last time she called, she put her cell on speaker as she did her laundry. After 23 minutes, she gave up.More »