Uber Dallas Added $150 Charge to Woman's Credit Card for "Repairs" She Says Are Bull

Categories: Transportation

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[UPDATE, 3:44 p.m.: "I just got an email from Uber saying the charges are being reversed," Kimberly Alexander wrote to us this afternoon, about two hours after we had gotten off the phone with Uber's Leandre Johns, who had insisted that the damage was legit. We've left him messages and will post another update if he returns the call.]

When Kimberly Alexander rode an Uber-ordered limo 6.41 miles across Dallas, the ride initially cost $59. But during the 13 minutes and six seconds that her ride lasted, something happened in that limo, something bad that later required Alexander to pay for a repair -- at least that's what happened according to a receipt she got.

Alexander, executive director of the Dallas-based Tackle Cancer Foundation and the former wife of late NFL linebacker Elijah Alexander, recently posted a receipt on her Twitter account showing that Uber charged an additional $150 to her credit card. She writes that Uber made the "fare adjustment" days after her ride.

The receipt is vague and confusing about why her fare has been adjusted from $59 to $209. The "notes" say that "this trip has an increased fare because it was taken while surge pricing was in effect."

Yet under the "reason for the adjustment" in her receipt, the only explanation is "repair fee."

Uber has been getting some negative publicity across the country for its "surge pricing," in which cars cost extra during high-demand times. In Los Angeles, for example, an Uber customer was recently charged $357 for a 14-mile-ride.

But Leandre Johns, the Uber Dallas general manager, says that Alexander's fare adjustment had nothing to do with the price surge. "We will never adjust a fare because of surge. A surge happens at that point, at that time," Johns tells Unfair Park.

So why was Alexander surprised with an extra $150 a few days after the ride? Johns points to to the repair fee.

"The only reason we would adjust a fare up, in this particular case, are for things that happen during the ride," he says. "Because of client confidentiality, I'm not going to go into what happened in this ride, but things like if someone were to throw up in the car ... we would have no choice but to adjust the fare up."

While he refused to specify what exactly happened in that car, Johns says that it forced the driver to take off work for the rest of the night. Johns adds that Uber has the documentation to prove it. "It is something that we have pictures of, I have a receipt for. We were actually pretty nice as far as the damage and what the actual charge was," he says.

What does Alexander have to say about this? That it's all bullshit.

"I'm waiting to hear back from Uber regarding it because I'm disputing it. If it's this easy for riders to be blamed for something and charged then it's a problem," she tells Unfair Park in an email.

Alexander says she was leaving a holiday party during the Icepocalypse with a friend when they took an Uber car home that night. The only car trouble she can recall is that the valet guy had trouble getting the door of the Uber car to shut. The valet guy pointed out to the limo driver that a rubber piece was missing from the door. Other than that, "we were dropped off without issue," she says. "To then hear that the driver took himself out of commission is nonsense."

Send your story tips to the author, Amy Silverstein.

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27 comments
planostu
planostu

Your comment that "Their drivers are NOT chauffeurs, they are bodies in cars." Is not only factually incorrect, it is deplorable. In case you are not educated, in order to be an Uber "partner", you must first be approved by the City of Dallas Transportation Regulation Department. That entails a lengthy process in itself involving background checks, and a verification of your commercial insurance policy, which your minimum liability insurance must be $500,000. And unlike Yellow Cab, we are not allowed to "self insure". Secondly, we must go through drug screens. I myself was a driver during the Bush library opening and had my background searched by the US Secret Service.

I take great pride in what I do and highly reject your ignorant comments.

eightannaahalf
eightannaahalf

Uber is a mobile app that is driving down the quality of the legitimate limousine services everywhere they are. Their drivers are NOT chauffeurs, they are bodies in cars. Also, uber only notifies the customer that the surge pricing is in effect, not how much it will cost. The media for the most part only talks about how "cool" uber is, not about the negatives, of which there are many.

As to the $150 charge, if the woman threw up in the car, that charge was a bargain, as part of the contents of vomit is stomach acid, which is hydrochloric acid, that will eat through the floorpan of the car. Proper cleanup involves removing the carpet and neutralizing the acid as soon as possible. This requires taking the vehicle out of service for at least one day. In total, the charges could amount to $1000 taking into consideration cleanup and downtime.

bvckvs
bvckvs topcommenter

It's too bad that Uber had to settle.
I would have preferred she sued them, so that they could release the pictures of her vomiting all over the car.


casiepierce
casiepierce

It's a charter. You pay for a private charter and then screw it all up, you pay e fee. The "fine print"? Read it.She agreed to it, so shut up.

lecterman
lecterman

Dutch oven in the car?  That'll be $150

observist
observist topcommenter

Hmm - partial information about a random dispute between two people I know nothing about.  I think I'll arbitrarily pick a side and exchange insults in the comment thread with anyone who picks the other side.

bvckvs
bvckvs topcommenter

If you want to ride in a car where you're allowed to vomit all over everyone - ya gotta go with Yellow.


JustSaying
JustSaying

Maybe Kimberly was blasting eggnog farts in the limo. Nothing worse than farts in a car when its too cold or rainy to roll down a window.

onelove1643
onelove1643

Sure sounds like they just charged the wrong person. If she says nothing out of the ordinary happened and they say they have pictures to prove it, that sounds pretty likely. 

jzimmer0408
jzimmer0408

As a fellow Ride share driver, It's incredibly disheartening with the action of one can pollute the entire lake.  To Ms. Kimberley - I am sorry and I hope you get this resolved, however I have had many people leave crap, dirt, trash, and basically treat me as I don't exist.  If this person took their own safety at risk to do their job (which Uber and Lyft promptly begged their drivers to do - during the ice storm) the supply and safety was already at risk.  No one should be charged for unnecessary stress but at the same time, I took one person to the airport on Saturday during the ice and had to take a Xanax and the rest of the day off.... remember your drivers are PEOPLE not drones... we make mistakes, we have family, we have lives of our own.  There are many times I have give free rides due to my error or just because it was the right thing to do.


I commend the Uber and Lyft driver community... it's a HARD job and we hope to be providing a great service to the DFW community.

SCamp2
SCamp2

I thought UBER was a web based service that just linked riders with cars. How can they go back later and charge more? Should it not be the driver that does the additional billing?

whocareswhatithink
whocareswhatithink

C'mon uber show us the receipts and photos - if she took it public then so can you. No more client confidentiality

ruddski
ruddski

A billing dispute. What the hell is going on in a Dallas these days anyway? Ten to one, the DMN buries this one.

Rusticle
Rusticle

When will the lazy, desperate, overplayed attempt at humor that is "Icepocalypse" die?

vashaliv
vashaliv

sometimes ya gotta pay to play in the big city of the df-dub lol

WylieH
WylieH

@observistDeal.  I'll start first:  so, observist, it is obvious you have no idea what actually happened here, moron.  A detailed review of the original post CLEARLY shows the truth to be the opposite to what you claim in your highly flawed analysis.


(what side are you taking, by the way?)

Tipster1908
Tipster1908

@jzimmer0408 you shouldn't conflate Lyft with Uber. Uber is a real business whose drivers operates legally, even if it's at the ire of existing businesses who want to change the laws.

ruddski
ruddski

Should have taken the Xanax *before* heading to the airport.

observist
observist topcommenter

@WylieH@observistIt doesn't matter which side I pick, you flaming idiot... but of course someone with political views like yours is too dumb to realize that.

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