DFW Airport is Overcharging 300 to 400 Drivers Per Day for Parking
Dallas/Fort Worth International Airport's "new, high-tech parking control plazas," which cost $56 million and offer automated entry and exits for all visitors, were supposed to go live in late August, but the rollout was briefly pushed back because of minor technical hiccups.
"The Parking Control System is a complex installation and it's important for our customers that everything works well from Day One, so we have opted to delay the launch," DFW Airport spokesman David Magaña said in a statement on August 25.
It seems they didn't delay it quite long enough, as Bill Woster discovered after he dropped off a friend at the airport and wound up with a $108 bill on his TollTag account.
"I was shocked," he told CBS 11's Brian New. "I was like, what's going on?"
Woster, it turns out, had stopped by the airport the previous week. The shiny new system read his TollTag just fine when he was going in, but it didn't record his exit until he dropped off his friend several days later. So, of charging him for a quick in-and-out trip, he was hit with a bill for a full week of parking.
Nor is Woster alone. Magana tells CBS 11 that the problem is affecting 300 to 400 drivers per day.
"We are as apologetic as can be and we are going to fix it as soon as we can," he said.
They are offering prompt refunds to affected customers in the form of checks, which take seven to 10 business days to arrive.