Dallas-Based Hotels.com Says It'll Match Any Rate For Any Room. Lawsuit Says: No It Won't.
We find the filing on Courthouse News, which notes that Silverberg's is a proposed class action being brought by Gary Eisenstat of Figari & Davenport. Says Silverberg, in April of last year he booked a room at a California resort at the rate of $355 per night. But then he found it elsewhere, on HotelClub.com, for far less -- $223 a night. Then an even better deal came along: $213 per night on HotelPlanner.com. Surely, he figured, Hotels.com would make good on its promise of a refund.
Not so fast, says the suit, which claims Silverberg was told Hotels.com could only match the price up to $71 per night -- not quite the good deal he'd been promised. Alleges the suit, "Hotels.com has an arbitrary and undisclosed policy to refund only a portion of the difference between its rate and other, lower rates." Hence the suit.