Crime

Reason No. 1,397 You Don't Give Your Social Security Number to a Customer Service Rep

By Robert Wilonsky Wed., Dec. 14 2011 at 4:56 PM
Categories: Crime
radioshack.jpg
​For eight years Youlanda Rochelle Wright worked for Radio Shack as a customer service rep in its Fort Worth call center. Day after day she fielded complaint after complaint about a defective this and a busted that and how do I return an oversized item and what do you mean my 30-day money-back guarantee expired yesterday. At some point, Wright decided enough was enough, and she began keeping the customers' personal information she jotted down with each call. That included their Social Security numbers.

Radio Shack fired her in February 2007. The reason: "unauthorized use of customer information." Which means: She took customers' personal information and filled out income tax returns in their names so she could claim refunds. According to court docs, on January 21, 2007, for instance, she sent to the IRS a phony tax return claiming she was one "R.W." (hey, waitaminute) and owed $3,654. A year later, long after she'd been fired, she did the same thing to one "R.P."

Wright copped to her crime this morning in Fort Worth federal court -- one count of identity theft, one count of filing false claims. When she's sentenced in April, she could go to prison for five years and have to pay $250,000 for each count, not to mention restitution.
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Curt Hobbs
Curt Hobbs

I am one of the victims of this woman. I couldn't figure out why it was I wasn't able to file my taxes in I believe 2007, I will have to look it up. They said somebody already claimed me or something at H and R block. How crazy, here is me thinking my credit is already bad so what do I have to worry about somebody stealing my identity, never occurred to me that they could file a tax return under my name. Sheesh. The DOJ sent me a letter today telling me I was a victim of identity theft.

anonymous
anonymous

you know you would. Quit acting like you are some sort of genius. Your human, I guarantee you have done some stupid stuff before cock sucker!

Gabe
Gabe

What's reason 1396?

Nick R.
Nick R.

Gives special, now-pay-attention-meaning to "this call is being recorded." 

Kevin H
Kevin H

The ONLY reason those calls are recorded is to keep CSR turnover high...and has nothing to do with the Quality of CS you are or are not getting.

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