Sure, Bank of America Has Bigger Problems, But Dallas Man Wants His Few Bucks Back. Now.

Categories: Biz, Legal Battles
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Bank of America's got plenty to worry about right now, between tumbling share prices, threats of a $10-billion A.I.G. suit and renewed concerns over its long-term viability. So a lawsuit filed late last week in Dallas County District Court by Robert Long may not top the pops 'round Charlotte, North Carolina, headquarters. Still, let's take a look anyhow.

Seems the local Long has stumbled across an issue that has plagued others before him -- a little something called PrivacySource, which is nothing more than a credit-monitoring service. As BoA puts it, every quarter customers will receive a look at their credit scores per Experian, Equifax and TransUnion. Doesn't say how much it costs, only asks if you want to sign up.

So. Back in March, Long looks at his BoA statement, he says, and notices that he's been hit with three separate $12.99 monthly charges for using PrivacySource -- in January, February and March. But, see, he never signed up for the service. Never even heard of it. He called BoA and asked, "Pardon?" He says he was told, sorry, he'd have to call PrivacySource if he wanted a refund. Long says he was never told PrivacySource was BoA-owned, which made it so easy to electronically lift the funds out of his account.

Round and round he went, finally being told, sorry, no refunds. Long says he demanded to see something proving he'd given his OK to take his money out of his account for a service he didn't want. Nothing. So he's filed this suit, which he hopes to turn into a class action based on the fact he sure ain't the only one being robbed -- allegedly -- by Bank of America. But, hey, at least BoA's stock is up 53 cents in pre-trading.

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36 comments
Matthew
Matthew

I've learned that arguing with a bank or credit card company about a charge is futile.  They have control over your money so they have you by the balls and there is nothing you can do about that.  Sure, you can take your money somewhere else but you'll still be out whatever fee was charged. 

I had a credit card with HSBC and the annual fee came up so I decided to close the account.  The woman said fine and that my $59 would be given back to me.  Two months passed, the charge was still on the account so I called again.  This time, the person said they couldn't remove the charge becase the balance needed to be paid off in 30 days.  I told this person that I wasn't  told that the first time or I would have paid it off (I was drawing out paying off the balance because I didn't want to pay HSBC the $59 then have to wait for them to reimburse me by check).  She told me I should have known this because it was in my terms & conditions.  I asked her if she really expected me to remember my t&c on a card that had been opened for 4 years.  I was so mad with them I really wanted to file a lawsuit against them for the $59 just on principle.  I finally just gave in an paid it.  I (an probably everyone else) am just tired of being run over by banks thinking they can just do what the hell they want. 

So Mr. Long ...I applaude you and hope you nail their asses to the wall.  You're doing what we all wish we could do. 

Nicci102969
Nicci102969

here is an idea lets all just take our money away from banks and use cash lol ok i know that wont work but wish there was an easy solution to all this BS going on but its been going on for centuries and will never end those in power will win even when they are caught doing stupid things it makes some noise then one yr ltr they are buying a new mansion,,,,or running for office

RolloverRiderPGR
RolloverRiderPGR

Why fight the bank? If they have no record or proof you wanted this service and these people tell you there is no refund and you can't cancel then take your money out and close the account 1 day before they try to with draw their fee!

You will be getting rid of a bank that was allowing someone to steal from you who did not have your best interests at stake! I got rid of them maybe 10 years ago on a mortgage when they tried to BS me with some lame story that my homeowners insurance was canceled and they actually took some stupid amount out of my account which if I had not caught it would have bounced checks all over! I told them and emailed the policy to them and told them if they did not refund my money I would refi the mortgage to get out from under them. They didn't believe me! I got it refinanced and it didn't cost me anything when they saw why I was doing it! They were happy as bugs in a rug to get a BOA account away from them! I'm still with them!

Kuei
Kuei

And, the biggest question:WHERE'S OBAMA?!?

Lizzie Gowers
Lizzie Gowers

It isn't the money, it's the principal. I hope he wins, I'll be rooting for him!

BCulbreath
BCulbreath

BOA is terrible they reported my mortgage late wrote letter saying I was 2456.00 past due all the time my note was being deducted from my checking account.Somehow part of money was put in a hold account, and not applied to note.While they were reporting me past due the NC office was mailing refund check.One letter came from Dallas,one, Semi Valley and check from North Carolina. BOA is messed up I do not trust anything they do are say.

Bruce Edmund Carroll
Bruce Edmund Carroll

I am a customer, and I had no problems until they raised the monthly fee from 7.95 a month to 9.95 a month without notifying me

Kuei
Kuei

Bank of america is at the top of EVERY headline concerning banking fraud. That bank is despicable and needs to be shut down. They are nothing more than a large group of thieves and  con men. 

angelina jolie
angelina jolie

After the last attempt at getting them to stop she had a heart attack and died. Next to her body http://blueberryshow.com/colle... was a bank statement with the PrivacySource charges and some non-sufficient-fund charges because she couldn't afford to pay for their service

Suq
Suq

Wells Fargo pulls this bullshit, too.

lakawak
lakawak

So..the guy signed up for something without reading the fine print and now wants to back out of his stupidity.

Valek
Valek

@Michael:disqus  - Man, I am SO sorry for your loss. I can't even imagine the hurt and pain you must be going through and even more the blind rage at the corporate monstrosity that is behind your mother's death - which brings me to my question: If you or I or anyone else had done the very same thing(s) that Bank of America, PrivacySource, & any one of a dozen or even a hundred other companies have done to us, WE would be charged with some type of felony fraud and very likely even have to serve jail time. So then WHY aren't the CEOs and Presidents and anyone and EVERYONE else in positions of knowledge and power within these organizations who know that these crimes are being committed against us and have the power to stop them but don't because it positively affects their P&L being charged criminally and put in jail so THEY can be Bubba's little bitch!?!? I would ask this of anyone reading this thread who actually IS an attorney to provide their insight on this. It's time that these monsters are held in the light and stop being allowed to hide behind Articles of Incorporation. Get out the pitchforks and torches folks - it's a witch hunt!

Again Michael, I am so sorry for your loss.

Michael Brandeis
Michael Brandeis

What's really sad is my mom was living on three hundred dollars a month and PrivacySource kept taking their $12.99 without permission and refused to stop, even after many attempts to get them to stop or refund the money. After the last attempt at getting them to stop she had a heart attack and died. Next to her body was a bank statement with the PrivacySource charges and some non-sufficient-fund charges because she couldn't afford to pay for their service.

scottindallas
scottindallas

What's sad is that this is another case of Executive malfeasance where the stockholders will take the hit while the execs either keep their jobs or get their golden parachutes into retirement.

BOAC
BOAC

Good for him!!! That is complete BS. 

TechPhiDelt
TechPhiDelt

Would you please crawl buck under that rock?  You are just so annoying!

Kuei
Kuei

It IS the money. That's why BoA does it.

Kuei
Kuei

SPAM!!!!!

Guest
Guest

Then why dont they prove he did

Diane Birdwell
Diane Birdwell

He did not sign up for it--but what if he had? He can cancel, right? So, the problem here is not him, but a scam, posing as privacy protection.

r
r

READ the full article before you make stupid comments lakawak.  Particularly this part:" But, see, he never signed up for the service. Never even heard of it."

Chad
Chad

Wow, someone works for BoA.  Buzz off, troll.

Kuei
Kuei

Why not reply directly to Micheal? Top posting should be illegal and result in jail time.

Guest
Guest

How about the notary that is signing off on all the phony mortgage docs swearing that all those different people were linda green? How come she is not being charged i find this insane

BCulbreath
BCulbreath

Join in with his legal action on behalf of you mother.Sorry for your lost.

Guest
Guest

U can solve the problem by withdrawing ur money and going to another bank

Paul W Jones
Paul W Jones

First, very sorry for your loss.

Second, if the story is true and reasonably documented, you probably want to contact the lawyers for the case above, as they'd doubtless love to add it as one of the lead examples for the class action.

Third, I have to ask the remaining people, why they don't just transfer their accounts to another bank or credit union.  That would eliminate the PrivacySource problem, and it's dirt simple to do, far less effort than arguing the charges.  Quite possibly BoA would drop the charge, anyway, when faced with the loss of the account.

Jason H Kaiser
Jason H Kaiser

They totally did the same thing to me.  I never got my money, but I fought on the phone forever.  I never thought about litigation and now I don't have money or energy.  I feel bad for letting them win.  I wish this was a class action suit.  I'd love to get my money back.  They probably got more than $100 from me..maybe $200 over a year.

Bill T.
Bill T.

Take it easy Kuei, mistakes happen. I've top posted when I thought I was hitting the "Reply" button on occasion. BoA has some of the worst customer "service" I'm aware of. Sort of the epitome of the modern corporation where “Customer Service” is just an expression.

Kuei
Kuei

She's DEAD! THAT'S his problem. His mother's problem was that BoA ALREADY withdrew all of her money for her. Kim and Bev need to go back to 69'ing...please video record it for us, too.

BCulbreath
BCulbreath

Join in it can become class action.

TechPhiDelt
TechPhiDelt

Why don't you join her, you jerk.  What is wrong with you? If I was you, I wouldn't show that picture either!

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