Talkin' Trash About the City's 311 System
|Hey, Jim, maybe Frank Librio can come pick up your trash in this sweet ride.|
Every time we tried, we got a recording that said, "Your call cannot be completed." So, naturally, I called Frank Librio, the media spokesman for the city, with my issue. I mean, what is this guy even there for if not to help media people with their problems? I'm going to call him some day when I need a ride. That's how strongly I feel about it.
Anyway, Mr. Librio wrote to me this afternoon as follows:
If you have a Dallas-area area code and you call within city limits, you should be able to dial 311 directly from your cell. If you are having difficulty it may be a carrier or provider issue. If it is a carrier or provider issue -- you can reach 3-1-1 via cell by calling 214-670-5111.So, our cell phones should work. They don't.
We've tried on our end for the past hour using cell and land lines and have had no issues. 311 did have a similar issue with two other residents and the issue turned out to be a provider/carrier issue.
Toward the end of the day, it occurred to me that our home land line is some kind of flaky U-verse optical-illusion technology that sends our voices out through the microwave oven or something, I think, so maybe that's an issue. I know sometimes a deep booming voice from inside the microwave gives me commands, but I could just never bring myself to do something like that to Wilonsky. But wait, that's a whole other matter.
On the 311 thing, the big discovery is 214-670-5111. If I am not mistaken, that's the old information number that dates back to before 311. We used it, and it actually worked. From home. So there's your work-around. Maybe.
Sadly, however, this afternoon I called both 311 and 214-670-5111 repeatedly from the office and got the same fast-busy, which I think means either they're having a party at 311 headquarters or there has been an enemy take-over.
Anyway, Librio is very nice to help.
My late father-in-law had the best system. He used to wait for the trash trucks with a frosty six-pack under one arm and some greenbacks in the other hand. The man got better service than the media.