Dallas Blog

Considering the average IQ of a call center phone dweeb is lower than the morals of a Dallas Cowboy 'superstar' in heat, we should be glad they remember to say 'hello'.

Call center employee bashing is fun and all, but quite unnecessary. Like many professions, there is a *very* wide-breadth of skill and talent out there.

I find that the lack of meaningful underlying principles of the company itself far outweigh the impact of a less than perfect call taker. Show me a company that gives a shit and I'll show you a call center experience that likely satisfies the issue at hand.

What boils my ass and I like to point out to the cipher I'm dispatched is their utter uselessness. "If you can't do this for me, what ARE you for? I need to talk to someone who can help me with x."

It's amazing that it takes 3-5 people to find someone authorized to make a decision and help. Why would a company pay people who have no power?

This whole process proves my point that the Monopoly/utility market is not a free market. A free, competitive market would service their clients, help them all to engender loyalty. But when there are no or few alternatives, the customer is powerless. That is why is certain transactions you feel you need KY. Those markets ARE NOT FREE, and should be regulated.

To prove my point, city water is the best utility you deal with, and USAA is the best financial services going. Their non-profit service is better capitalized, with lower rates, lower fees, very friendly with their rates--my credit card rates are steady throughout at 12.9% even though I've paid slow a few months.

The rules are, or should be set in these markets. Everybody needs to access these markets--there is no real sales going on. These markets use gov't money or powers to operate, usually both. And there are no alternatives or real competitors. This includes, or should basic health care, retail banking, investment, utilities, highways, mass communications.

To allow these people to make free profits is such essential markets is dangerous. The consumer is powerless in these markets so essential checks are lacking. The very birth of gov't arose to confront these very markets. At least with gov't you have a way to tell the hierarchy you're unhappy. But how do you boycott oil, doctors, electricity, or water?

I have found that using terms like fraud, deceptive trade practices, FTC, and state attorney general usually are enough to do the trick.

Rain, Why would you want people who aren't authorized to make a decision? These markets are bureaucratic. When they are working for the gov't they are apathetic and uninterested. When they work for "privatized" industry they are unintelligent, un-empowered, and if not, they have a vested interest in screwing you. Give the the chance to plead for mercy in a gov't bureaucrat whose superior is interested in getting my vote rather than the heartless leaches that "earn" their commissions and bonuses not by efficiency, competition or excellence but by their unchecked ability to tax us.

RoB, think about this one, the very essence of gov't must have arisen from what, armies, roads and water initially. Here in the US we are perhaps confused by this due largely to when our narrative begins.

In Europe who orchestrated the great roads and aqueducts that made cities possible? We know it was the Romans in some instances but Kings must have expanded and extended these nascent achievements.

Later, they would install plumbing, telecom, and electrical. Here the bona-fide expansion of this country roughly coincided with these later utilities. Our history doesn't demonstrate these achievements of gov't infrastructure as clearly as they might.

If you really consider my proposition you'll realize it must be true.