Are You Too a "Bewildered and Angry Flier"?
Guess what happened next.
Frequent-traveler Mitchel Friedman always carries his small rolling bag onto flights. So when an American Airlines gate agent in Dallas insisted he check his bag because he was flying home to New York on standby, he asked why.
That's the policy, the agent insisted. When he refused, noting that the flight wasn't full and he already had an assigned seat, the agent said he wouldn't be allowed to board the flight.