Twisted Root's Special Off-Menu Fries Should Stay Off

Categories: Off the Menu

offmenufries.jpg
There's a good reason some items aren't listed on menus, like Twisted Roots "fancy" fries.
With all the excitement surrounding the grand opening of In-N-Out Burger last Wednesday, it's only natural that competitors are looking to capitalize on the hype. That's exactly what local burger joint Twisted Root Burger Co. is trying to do anyway, as we received a press release late last week stating "In-N-Out Burger isn't the only one with a secret menu. Jason Boso just announced that twisted Root Burger Co. also has 'off the menu' items." According to the press release, the burger joint is offering up three different baskets of gourmet french fries for $5 a pop. Options include Twisted Root American Fries with chili, Cheese Whiz, crispy bacon crumbles and chives; twisted Root Literal Fries with crushed black pepper, kosher salt and chunks of blue cheese; and Twisted Root Italian Fries with truffle salt, chucks of Parmesan and chives. We called ahead to the SMU Boulevard location to make sure the off-menu items actually exist, and they assured us that they do. Heck yes!

We ordered the Italian Fries and had a seat. Roughly 10 minutes later our food was ready.

A handful of fries with a few specks of thinly grated Parmesan cheese on top was sitting on the counter. Surely these couldn't be the fancy truffle salt and Parmesan fries we just paid $5 for. Where were the chives? The gooey Parmesan cheese? Turns out they "never ordered any chives since they didn't expect people to order these fries," the guy behind the counter explained.

Saddened by the dismal-looking basket, and the fact that the gourmet fries didn't taste much different from the normal $1.99 fries, we went ahead and order the Twisted Root Literal Fries. Surely these would be better.

Twenty minutes and a couple $1 draft PBRs later, our fries were ready. Out came a similar-looking basket, only this time there were tiny bits of blue cheese sprinkled about.

We poked around at them and left. Guess we should have gotten an on-the-menu item instead.

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Location Info

Twisted Root Burger Co.

2615 Commerce St., Dallas, TX

Category: Restaurant

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10 comments
Byrd
Byrd

ate at the Deep Ellum Twisted Root about 2 weeks ago... turkey burger, oreo shake, western burger w/ sweet potato chips... we split the shake and chips and the total was around $25.  What a RIP OFF!!!  Everything but the shake was TERRIBLE.  Even that being said, we could have had basically had the same shake at Dairy Queen and it would've been cheaper and prob a little better.

Kristin
Kristin

 I've been to Twisted two separate times, both times to the Deep Ellum location, each visit as disappointing as the other. It's not that their burgers are terrible, but they're way too expensive for as "okay" as they are. This article isn't really giving me a good reason to return, so thanks for the heads up.

tom
tom

Can we blame Guy Fieri for this?

gabbahey
gabbahey

Went to the Commerce St. location awhile back. Ordered a green chile cheeseburger. The meat patty that arrived was still raw and seriously undercooked. Got them to fix it, but everything that came back was as it was before it went back. They didn't replace anything else (no new bun, had the same nappy looking veggies, fries were cold at this point).

Should also mention that there were flies EVERYWHERE. We haven't been back, and most likely won't return. Everything I've read about them doesn't sound very encouraging.

Gipson
Gipson

Reminds me of the time I went to get one of the special State Fair-inspired dogs last September and they had no idea what I was talking about.

Danielslauren
Danielslauren

Restaurants won't make it in this city with crap food. It's THAT simple. Stuff like this makes me crazy and I like the honest review. 

Jharris
Jharris

Twisted Root will never be as good as it thinks it is.  

twinwillow
twinwillow

 Not surprising to me. I've been a non-fan of Twisted Root since about six months after they opened and went multi-unit.

Mike3647
Mike3647

Do they know it's not cool if they have to promote it themselves?

BTW, In-N-Out doesn't overcharge for their burgers which don't even have breadcrumb fillers in them.  Flush...

Coleman
Coleman

Twisted Root has been circling the drain for a while not. This post, unfortunately, doesn't surprise me. 

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